Will I receive an order confirmation?
Every order is confirmed immediately with an email that contains all the product details.
How can I pay for my order?
We accept Visa, MasterCard, and American Express. For bulk/wholesale orders, we will also accept purchase orders from authorized schools with appropriate support. Please contact us for details.
Do you charge sales tax on orders?
We collect sales tax on all orders shipped to addresses in Michigan.
How do you customize the items I order?
MyLocker uses four different customization methods, depending on the item, fiber content, etc. We start with the exact design(s) you approve when you place your order and customize your selected item(s) using screenprinting, direct-to-garment printing, vinyl heat press and/or embroidery. We use the process (or mix of processes) which will produce the best quality product for each individual item and the overall order. Because some items or orders require a mix of processes, you may notice a different feel or color shade when comparing multiple customizations. In addition, some items have a vintage appearance and are intentionally distressed, faded, etc. If you have any questions before you order, please contact us.
How long do orders take and how do they ship?
Orders typically take 2 business days for customization, but may take up to 5 business days, depending on the items, time of year, etc. After items are customized, you will receive a shipping email confirmation with tracking info. Shipping time is in addition to customization time. We ship via FedEX and Smart Post (a combined service offered by FedEx & USPS) and you can select the type and speed of service that fits your need. Delivery usually takes 2 – 8 business days (in addition to customization time) and varies based upon on the type of service you select and the delivery location in the Continental United States.
What is your return and refund policy?
We guarantee our product quality and workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product. At the time you place an order, you will be asked to confirm all the details regarding the items, sizes, designs, spelling, etc. When we say MyLocker makes everything 100% custom, we really mean it – each item is custom made exactly as you select/type. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. If you have any questions while placing an order, please contact us so we can make sure you get what you want.
Do you have other products available?
Yes. In addition to the products on our site, there are over 10,000 additional items we carry and are available immediately. It’s fast and easy…just contact us.
Do you offer discounts for bulk orders?
Absolutely! We guarantee that we offer the lowest prices in the industry. Simply select the item(s) you want, enter in your sizes & quantity and you’ll see the tremendous savings. All registered accounts get an additional 12% off these wholesale prices too!
Where are your products manufactured and customized?
MyLocker obtains its raw products from a variety of distributors and manufacturers located in the USA and each product has a label indicating its origin. All customization and decorating is done by MyLocker in our facility located in Warren, Michigan.
How do I register a shop for my team, school, company, etc.?
Registering is quick and easy – it takes about 3 minutes. Click the ‘create my shop’ button and follow the easy steps to establish your account.
When I go to MyLocker.net, I see our shop is already there. Do I still need to create a shop?
If your account already has a live shop, then you do not need to create a new one. Authorized signers should still register in order to receive commissions, view reporting and access promotional tools. To register, simply click on the 'create my shop' button and follow the appropriate steps. If you are not sure whether your account is already live, registered or if you just need help, contact us.
Are there any charges or costs associated with creating a shop?
MyLocker is 100% free. There are no fees, no inventory, no minimums, no money to collect and no volunteers necessary.
What is required to register for my team, school, company, etc.?
Registration requires very basic information about your account, such as name, address, colors, etc. and can be completed by an “authorized signer.” We also need to know your Federal Tax ID (USA Customers) or VAT (Canadian customers) and the contact info for your webmaster or the person that manages your website.
Can you explain how creating a shop works?
MyLocker was designed to help schools, teams, clubs, boosters, events & companies offer spirit wear & team gear without any of the traditional hassle. It is completely free, requires no volunteers, no inventory, no cash management and takes less than 3 minutes to set up. You simply enter basic account information and our system creates a custom online apparel & gear shop for you. Everyone who visits your shop can create their custom spirit wear on-screen with hundreds of design options – featuring a vast selection of rugged t-shirts, sweatshirts, fleece, hats, accessories & more. There are free & easy promotion tools – ads, flyers, gift cards and links – which allow you to promote your shop in a click or two. There is no effort because everything is shipped directly to the home and your account simply collects its commission on every sale!
I currently purchase spirit wear in large quantities and resell it. Can I continue to do this and create a shop too?
Yes. Many accounts continue offering spirit wear both ways and we think that’s great. Others just want their online shop with the simplicity of no inventory, no volunteers, etc. If you decide to continue purchasing bulk spirit wear, there is a huge advantage to registering your account because you get 12% off our wholesale prices on all bulk buys!
What if I want a unique design or my own logo or mascot?
If you create and register a shop, we have a simple upload process that incorporates your logo/mascot into the design module and allows it to be included in spirit wear designs within your shop. We review and format every logo/mascot so it processes correctly on garments & accessories – this takes 24 to 48 hours from time of upload. For individual orders (without creating a shop), you can select any design template and customize it instantly using the easy edit features, but you cannot upload your own logo or design. If you would like to place a bulk order (without creating a shop) and include a custom design on your item(s), our creative team will handle all the details at no charge. If you have questions, contact us.
How do I promote my shop?
It is very easy. Once you register, you’ll have instant access to free promotional tools that require almost no effort. If you have a website, our system automatically produce an ad that you can copy and paste on your website – so everyone can visit your shop in a click. We also have ready-to-go flyers, gift cards and email/newsletter announcements you can send to families & friends to promote your shop. Otherwise, your online shop requires no volunteers, no inventory, no collections and no work.
How is product pricing determined on my shop? Can I modify the pricing?
We handle all pricing and use our buying power to offer top quality products at great values. We do not permit pricing modification so everyone is provided consistent value.
How is commission earned and paid for registered shops?
Registered accounts earn 12% commission on all product sales at your shop. Shipping, taxes and any promotional discounts are excluded from commission calculations. You can either receive a check every quarter (provided your commission is at least $50) or you can utilize your commission toward apparel credits by contacting your account manager. Many accounts utilize this option to obtain gifts for coaches, awards, raffles, etc.
How do I view the activity at my shop?
Once you register, you can access your account from any computer and view everything, including online visitors, orders, commission, etc. You can access your account at www.mylockershop.com and then log in with your email address and password. The ‘account summary’ page provides you with all key info at-a-glance and you can access full detail of any area as well.
How do you prevent improper or offensive designs from being created?
Every order is reviewed carefully before it is processed. We understand the importance of maintaining very high standards.
What if I have additional questions or need help?
Our account management team is extremely experienced and will be happy to assist you by email or you can always call toll free at 877.898.3366.